Frequently Asked Questions
How to Use Guide
Please click on the links below to go to the correct how to use guide for your desk model:
Assembly
> View Stand Desk Assembly Video
Assembly of your Stand Desk will take 20 – 25 minutes. The assembly of your Stand Desk does not require any other tools and uses a fast assembly frame system with pre-drill insert to attach the desk to the frame.
We recommend two people are available to move the frame onto the desk top and to move the desk to an upright position.
No tools are required for assembly. An alan key comes with the desk and all attachment points are pre-drilled.
Shipping
Shipping is free to non-rural addresses throughout New Zealand, with no minimum spend. We do not deliver to rural addresses. Please provide a non-rural delivery address when ordering.
In-stock orders are dispatched on a tracked courier or freight service on the next business day. Pre-orders are dispatched when stock arrives; refer to the availability date on the product page.
Estimated delivery after dispatch is 1 – 6 business days in the North Island and 3 – 10 business days in the South Island.
Someone is required to be present to receive delivery of the order. Please make sure you carefully inspect the boxes for any obvious signs of damage. Please contact us immediately on 0800 782 6387 if there is damage to any of the boxes.
Returns & Refunds
We offer free returns on all orders of single units. Please read our Returns & Refunds instructions for how to return a desk for a full refund (including return shipping).
We inspect any returned desks twice a week. As long as the desk is returned in “as-new” condition we will immediately refund your transaction.
Warranty
We offer an industry leading 10 year warranty on all moving parts. Please read the terms & conditions of our warranty.
Simply contact us on 0800 782 6387 or email us at support@standdesk.nz.
Commercial Orders
We offer a 10% discount on your order for orders of 10 or more desks.
We offer free return shipping on all orders for single desks. So we recommend you order a single desk, assemble it and appraise it. If you would then like to order more, we will refund the discount amount off the initial order..